Frequently Asked Questions
If Your Question Is Not Here and What This Page Covers.
While you are here
How do I set a deposit limit?
Go to your account settings and select 'Deposit Limit'. You can set a daily, weekly, or monthly maximum. The limit takes effect immediately and can only be lowered later, not raised, until the period ends.
How fast is a withdrawal?
Between five and fifteen minutes on FPX and DuitNow, and inside one working day on a bank transfer.
Which payment channels are supported?
The platform supports Touch 'n Go, GrabPay, Boost, DuitNow, FPX, and standard bank transfer. All deposits and withdrawals are handled in ringgit. E-wallet transfers are the fastest option.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. FPX and DuitNow each set their own.
Where are the promotions listed?
Everything running sits on the promo page, terms included rather than linked.
Does the site work on mobile without an app?
Yes, the site runs fully in any mobile browser. You can log in, deposit, play games, and withdraw directly from your phone or tablet without downloading any app. The experience is optimised for smaller screens.
If Your Question Is Not Here
If you do not see your question answered below, the quickest way to get help is to open a live chat session from the lobby. The support team is available 24 hours a day in both English and Bahasa. You can also check the terms and conditions section of the site for detailed rules on promotions, bonuses, and account management. Support replies to emails within one working day.
What This Page Covers
This page collects the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, and supported payment methods. Each answer is written to give you a clear, direct response. If you are new to the site, this is a good place to start before reaching out to support.
From here, Lottery, Sports, Fish Shooting, Slots — or the promo, if an offer is what brought you.