Contact Our Support Team

Expected Reply Times

Live chat replies are almost instant during normal hours. You will usually be connected to an agent within a minute. During peak times, there may be a short queue, but you will see a waiting message. The contact form is reviewed in the order received. A typical reply comes within 24 hours, often sooner. For urgent matters, always use live chat. The form is for non-urgent issues or when you need a written trail.

What to Have Ready

Before opening a live chat, prepare your account username. If your issue involves a transaction, note the approximate time of the transaction and the payment channel you used, such as e-wallet or bank transfer. Having these details ready means the first reply can actually help. The agent can immediately look up your account and the transaction. This avoids back-and-forth and speeds up the resolution.

What Not to Share Publicly

Never send your password over any public channel. This includes live chat, the contact form, or any social media message. The platform will never ask for your password. If someone does, it is a scam. Never send a full card number or a one-time code. Legitimate support only needs the last four digits to verify a card. One-time codes are for your eyes only. Sharing them can compromise your account immediately.

Support Channels

Live chat is available for any account-related matter. If you need help with a login issue, a deposit that hasn't arrived, or a withdrawal question, live chat gets you a real person quickly. It is the fastest way to resolve most problems. The contact form is best for anything that requires a written record. If you are reporting a technical bug, disputing a transaction after several days, or sending documents, use the form. It creates a ticket that can be referenced later.

Languages & Hours

Support answers in English and Bahasa Malaysia. Most agents are fluent in both, so you can use whichever you prefer. The team is available around the clock, every day of the year. There are no limited hours for live chat or the contact form. Whether it is 3 am or a public holiday, you will get a reply. The lobby also displays a banner if any scheduled maintenance affects response times.

See also Lottery, Sports, Fish Shooting, Slots or the current promo.